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LifeTec Australia Privacy Policy

LifeTec respects the privacy, dignity and confidentiality of all people accessing our services. We are committed to safeguarding the personal and sensitive information you share with us and handling it in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and relevant Queensland legislation.

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This Privacy Policy explains how we collect, use, store and protect your information, and how you can access or correct it.

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What Information We Collect

We collect personal information that helps us deliver safe, effective and person‑centred services. This may include:

  • Contact details (name, address, phone, email)

  • Personal details (date of birth, gender, cultural background)

  • Information about your support needs, goals and relevant personal circumstances

  • Health and medical information

  • Clinical assessments and progress notes

  • Payment details for paid events or services

 

We only collect information that is relevant to your needs and the services you request.

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How We Collect Information

We collect information directly from you wherever possible, including:

  • Face‑to‑face appointments

  • Telephone or teleconsultation

  • Online forms, surveys or email correspondence

 

In some cases, we may receive information from third parties such as health professionals or family members acting on your behalf. When this occurs, we take reasonable steps to let you know what has been collected and why.

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Why We Collect Your Information

We use your information to:

  • Provide LifeTec services

  • Meet funding and reporting requirements

  • Monitor and improve our services

  • Communicate with you about appointments, events and relevant industry information

  • Comply with legal obligations

 

We will always explain why information is needed and how it will be used.

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How We Store and Protect Your Information

LifeTec takes reasonable steps to protect your information from misuse, loss, unauthorised access, modification or disclosure. This includes:

  • Secure electronic systems with password protection

  • Locked filing cabinets for paper records

  • Access restricted to authorised personnel

  • Secure destruction of records when no longer required

 

We also take steps to ensure information is not inadvertently disclosed during service delivery.

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Accessing or Correcting Your Information
You may request access to your personal information or ask us to correct it if it is inaccurate or incomplete.

  • Requests must be made in writing

  • Proof of identity is required

  • We aim to respond within 14–30 days depending on the complexity of the request

 

If information is duplicated across systems, we will provide a single consolidated summary.

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Disclosure of Information
We will not disclose your personal information without your consent unless required or authorised by law.

With your consent, we may share information with:

  • Health professionals involved in your care

  • Government agencies (de‑identified where practicable)

  • Contractors assisting with service delivery

  • Professional advisors (e.g., auditors, lawyers)

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We will not send your information overseas without your specific consent unless required by law.

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Media and Photography Consent
LifeTec may occasionally request permission to use photos, videos, audio recordings or personal stories for communication, education or promotional purposes. We will only capture or use media with your explicit written consent.

If you agree to participate in media activities, you will be asked to complete our Media Consent Form, which outlines:

  • what types of media you consent to

  • where your media may be used (e.g., website, social media, printed materials, reports)

  • how long consent lasts

  • your right to withdraw consent at any time

 

LifeTec will never publish identifying information or images without your permission.

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Data Breaches
If a data breach occurs, LifeTec follows the Notifiable Data Breach (NDB) Scheme requirements. This includes:

  • Immediate containment

  • Assessment of risk

  • Notification to affected individuals and the OAIC where serious harm is likely

 

We take all reasonable steps to prevent future breaches.

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More Information and Concerns
If you would like further details about how LifeTec manages privacy, confidentiality or media consent, or any concerns, you can contact our Quality and Compliance:

 

Jacob Shaw

Operations Manager

Phone: 07 3552 9000

Email: jacobshaw@lifetec.org.au

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