Frequently Asked Questions

Our services are available to: NDIS participants Older Australians (including CHSP and aged care clients) People with disability or temporary support needs Families, carers, and support networks Health professionals seeking collaborative support You don’t always need funding in place to talk to us — we’re happy to guide you through your options.

In most cases, no referral is required. You can contact LifeTec directly to enquire about services. However, some funding programs or supports may require a referral from a health professional or service provider.

An Assistive Technology assessment involves a qualified health professional working with you to understand your goals, daily activities, environment, and preferences. From there, we explore and trial suitable technology options to ensure the right solution is recommended.

Yes. We regularly collaborate with Speech Pathologists, Occupational Therapists, Physiotherapists, and other professionals. We can work alongside existing therapy teams to support assessments, trials, reports, and implementation.

Yes. Wherever possible, we prioritise trials so you can see how equipment works in real-life environments before a final recommendation is made. This helps ensure the solution is practical, suitable, and aligned with your goals.

LifeTec supports a range of funding pathways, including: NDIS (self-managed, plan-managed, and agency-managed) Commonwealth Home Support Programme (CHSP) Aged care funding Private payment We can help you understand which options may apply to your situation.

Yes. Our clinicians can provide clear, evidence-based reports to support funding applications, reviews, and equipment requests. Reports are tailored to individual goals, functional needs, and funding requirements.

LifeTec has offices in Brisbane and Townsville, and we support clients across Queensland. Some services can be delivered in-home, in the community, or via outreach, depending on your needs and location.

Timeframes vary depending on the complexity of needs and equipment involved. We’ll talk you through expected timeframes during your initial enquiry and keep you informed at each stage of the process.

Yes. We believe successful outcomes depend on good follow-up and support. We provide training for clients, families, carers, and support workers to ensure equipment is used confidently and effectively.

Yes. We assess, recommend, and support minor and complex home modifications that improve safety, accessibility, and independence — such as grab rails, ramps, bathroom modifications, and access solutions.

You can book an assessment by contacting us via phone, email, or through our website enquiry form. Our team will guide you through the process and schedule a time that suits you.

You can visit the following links and seek for support: NDIS Commission and Safeguards: https://www.ndiscommission.gov.au/ Commonwealth Ombudsman: https://www.ombudsman.gov.au/ Human Rights Commission: https://humanrights.gov.au/